Allganize has roots in the video game & simulation industry. See how we’ve made an impact in this area.
A gaming company had been receiving an increasing number of inquiries from users regarding game-related issues and inquiries. As the company grew, it became increasingly difficult to handle inquiries manually and provide a 24/7 support system.
Company wanted for the game's customer response should be seamless 24/7 and to continuously improve the customer experience, administrators need a solution with an easy-to-use user interface.
The gaming company implemented Alli chatbot that was capable of handling user inquiries 24/7. The chatbot was designed to respond to users' inquiries in a natural language format, providing quick and accurate solutions. The chatbot was integrated with the company's website, social media, and mobile applications to provide a seamless support system.
The company was able to handle a high volume of user inquiries efficiently, resulting in faster response times and improved user satisfaction. The customer support team was able to focus on addressing more complicated issues, which further improved the overall user experience.