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Glico Group is a major confectionery company in Japan that deals with snacks, ice cream, dairy products, and beverages. The group introduced Allganize's AI chatbot, 'Alli', to respond to a large number of in-house inquiries in more efficient way.We talked to Kawamoto and Wakabayashi who are in charge of operating AI chatbots.
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The AI chatbot "Alli" provided by Allganize has been adopted for the asset management application "OneStock" operated by Nomura Securities Co., Ltd. (hereinafter referred to as "Nomura Securities"). Chatbots have already been introduced in "OneStock", but switching to chatbots equipped with AI was considered, and "Alli" was selected and introduced.
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Alli (The AI chatbot) was recently implemented by the Oklahoma Bureau of Narcotics to quell the questions of the constituents of Oklahoma and to create a more efficient customer service experience. With the legalization of medical marijuana and more registrant licensing, they needed a better way to field the questions and have a self-serve option for citizens to get the information they needed instantly.We spoke to Special Agent-In-Charge Matt Varney about the immediate benefits he has seen working with Allganize and using Alli.
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Mitsubishi Chemical Systems, Inc. is a IT company that builds a common infrastructure for the entire Mitsubishi Chemical Group, Japan's Leading chemical company, and has supported the optimal infrastructure operating system used by about 520 group affiliates of the last 50 years. Mitsubishi Chemical Systems, Inc. is developing a new system of support services for group affiliates by introducing Allganize's AI chatbot called "Alli" for customer support.
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