A construction company has been building new apartments and dealing with various inquiries about apartment sales across different regions. These inquiries are typically handled over the phone by agents, resulting in an increase in labor costs.
Without having a system to streamline inquiries, most were managed manually which was time-consuming. Additionally, it was difficult for all agents to keep up with apartment complex information across the city, leading to long consultation times. Many of the apartment sales questions are simple and repetitive, which made the company decide to introduce a conversational AI chatbot.
Alli was introduced to provide information about mid-mortgage loans and pre-inspection applications. Alli will be available 24/7 to assist potential customers with their inquiries through a variety of channels, including the company website, mobile app, and social media platforms. Alli will be trained using natural language processing (NLP) to understand customer queries and respond with relevant information.
Alli brought several benefits to the construction company such as reduced labor costs by handling simple inquiries, improved customer experience with accurate and prompt responses, reduced consultation times through providing updated information, and increased efficiency by being available 24/7.